Return Policy

This Return Policy defines the general principles applicable to returns, refunds, and exchanges for transactions conducted through the Orkun Shop platform. Orkun Shop is operated by Chivale Group LTD and functions solely as a technical intermediary between Buyers and Sellers.

1. Seller-Specific Return Policies

• Each Seller on Orkun Shop operates independently and is solely responsible for defining and maintaining their own return, refund, and exchange policies.
• Return conditions, eligibility, timeframes, and procedures are determined exclusively by the individual Seller.
• Buyers are required to review and accept the Seller’s return policy prior to completing any transaction.

2. Platform Role and Limitation

• Orkun Shop does not establish, enforce, or guarantee any return or refund conditions offered by Sellers.
• The platform does not process returns, refunds, or exchanges directly.
• All return-related matters must be handled directly between the Buyer and the Seller.
• Orkun Shop shall not be held liable for any disputes, delays, or failures related to returns or refunds.

3. Buyer Responsibility

• Buyers are responsible for reviewing product descriptions, Seller policies, and applicable conditions before making a purchase.
• By completing a transaction, the Buyer agrees to the Seller’s individual return policy.
• Failure to review Seller policies does not constitute grounds for dispute against Orkun Shop.

4. Disputes and Claims

• Any disputes regarding returns, refunds, or exchanges must be resolved directly between Buyer and Seller.
• Orkun Shop reserves the right, but not the obligation, to assist in dispute resolution at its sole discretion.
• The platform does not guarantee any specific outcome in dispute cases.

5. Compliance and Legal Obligations

• Sellers are fully responsible for ensuring that their return policies comply with all applicable consumer protection laws and regulations.
• Orkun Shop does not verify or audit Seller compliance with legal return requirements.

6. Limitation of Liability

• To the fullest extent permitted by law, Orkun Shop and Chivale Group LTD disclaim all liability for any direct, indirect, incidental, or consequential damages arising from return-related matters.
• The platform provides services “as is” and assumes no responsibility for Seller performance or Buyer expectations.

7. Indemnification

• Users agree to indemnify and hold harmless Orkun Shop and Chivale Group LTD from any claims, disputes, or liabilities arising from return or refund issues between Buyers and Sellers.

8. Modifications

• Orkun Shop reserves the right to update or modify this Return Policy at any time without prior notice.
• Continued use of the platform constitutes acceptance of any changes.

9. Contact

• Company: Chivale Group LTD
• Email: info@chivale.uk
• Contact page: https://chivale.uk/contact/