Support Policy

This Support Policy defines the general terms and conditions governing support services provided in connection with the Orkun Shop platform. Orkun Shop is operated by Chivale Group LTD and provides support solely at its own discretion.

1. Scope of Support

• Support services are limited to general platform-related inquiries and technical assistance.
• Orkun Shop does not provide support for transactions, disputes, product issues, or matters that fall under the responsibility of Sellers or Buyers.
• All transaction-related issues must be resolved directly between the Buyer and the Seller.

2. Contact Channels

• Support is provided exclusively through official communication channels.
• Email: info@chivale.uk
• Contact form: https://chivale.uk/contact/
• Any communication outside official channels may be disregarded without notice.

3. Response Time

• Orkun Shop aims to respond to properly submitted support inquiries within up to 3 (three) business days.
• Response times are indicative only and do not constitute a binding obligation or service level agreement (SLA).
• No guarantees are made regarding response time, resolution time, or outcome.

4. Requirements for Support Requests

• Support requests must be clearly written, accurate, and include all relevant details necessary to process the inquiry.
• Incomplete, unclear, improperly structured, or misleading messages may be ignored without response.
• Orkun Shop reserves the right to request additional information before providing any assistance.

5. Limitation of Support Obligations

• Orkun Shop is under no obligation to provide support in any specific case.
• Support may be refused, limited, delayed, or terminated at the sole discretion of the platform.
• Repeated, abusive, or inappropriate requests may result in restriction of support access.

6. Platform Availability and Technical Issues

• Orkun Shop does not guarantee uninterrupted platform availability or error-free operation.
• Technical issues, maintenance, or external factors may affect platform functionality and support response times.

7. Limitation of Liability

• To the fullest extent permitted by law, Orkun Shop and Chivale Group LTD shall not be liable for any damages resulting from delayed, incomplete, or отсутствing support responses.
• Support is provided “as is” without any warranties or guarantees.

8. Indemnification

• Users agree to indemnify and hold harmless Orkun Shop and Chivale Group LTD from any claims arising from support interactions or lack thereof.

9. Modifications

• Orkun Shop reserves the right to modify this Support Policy at any time without prior notice.
• Continued use of the platform constitutes acceptance of any changes.

10. Contact

• Company: Chivale Group LTD
• Email: info@chivale.uk
• Contact page: https://chivale.uk/contact/